
Due to the rains, the work on the roof didn’t start on the date as planned. There was frustration on my part because one particular area where I had an exotic plant and the family pet remembrance garden was damaged because they were not covered and protected as promised. When I tried to convey this to the workers, no one spoke English. I spoke some of their language but the dialects was different. The supervisor was contacted. I conveyed my frustration. He spoke to the workers, but said, “They don’t understand everything that I say “. I expressed my concern to Carlos who came to the house to see what I was talking about. He showed caring and understanding. I was informed that the owner came to address the issue, however, he never spoke to my husband or myself. Carlos was informed of this. Carlos was very respectful, responsive, and supportive.
The roof looks great! The workers cleaned up, however many nails were left in the yard surrounding the house.
When the supervisor picked up the dump trailer, he was informed of all the nails I had picked up. He used the magnet and discovered more nails.
Carlos came out to assess the completed roof. Another man was with him. We showed him areas around the dorm windows where the tile was lifting up. He assured us that because of the rain and lack of sun, the tiles had not yet settled. He said if these areas did not settle, to give him a call, and he would send someone to tack the tiles down. We did not have to call him.
The roof looks great, as does the shed roof!
Christine Paris